Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cs@tkzoom.com.Please contact our support team at cs@tkzoom.com before sending any items back. Return addresses vary depending on your location, and our team will provide you with the correct return label and instructions.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cs@tkzoom.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@tkzoom.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cs@tkzoom.com. Please contact our support team at cs@tkzoom.com before sending any items back. Return addresses vary depending on your location, and our team will provide you with the correct return label and instructions.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cs@tkzoom.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@tkzoom.com.

TKZOOM Return & Refund Policy

Overview
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return for any reason.

For orders shipped to the European Union, you have a legal 14-day withdrawal period (cooling-off period). Please see the dedicated section below titled "European Union 14-Day Withdrawal Right" for details.

Eligibility
To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition as you received it: unused, unworn, and unwashed.

  • All original tags, labels, and accessories must be attached.

  • The item must be in its original packaging (e.g., shoebox, product box).

  • You must provide proof of purchase (order number or invoice).

Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:

  • Customized or personalized goods.

  • Personal care items that have been unsealed (e.g., beauty products).

  • Perishable goods (e.g., food, flowers).

  • Hazardous materials, flammable liquids, or gases.

  • Items marked as final sale or clearance, and gift cards.
    Please contact us if you are unsure about your specific item.

How to Start a Return
Please follow these simple steps:

  1. Contact Us: Email us at cs@tkzoom.com within the return period. Please include your order number and reason for return.

  2. Receive Your Return Label: Once your request is approved, we will email you a prepaid or self-paid return authorization label with detailed shipping instructions.

  3. Ship the Package: Use the provided label to send your return. This ensures your package is routed correctly to our processing center. Please do not ship items to any unconfirmed address.

Exchanges
We do not process direct exchanges. The fastest way to get the item you want is to return the original item for a refund following the steps above, and then place a new order separately for the new item. We will prioritize your refund to free up funds for your new purchase.

European Union 14-Day Withdrawal Right
If you are a consumer residing in the European Union, you have the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.

  • Condition: The goods must be unused and in the original condition, packaging, and with all tags attached.

  • Process: To exercise this right, please inform us of your decision via cs@tkzoom.com within the 14-day period. The subsequent process is the same as described in the "How to Start a Return" section above.

  • Return Shipping Costs: According to EU Directive, for withdrawals without reason, the cost of returning the goods is typically borne by the consumer. The return label we provide will specify the shipping cost arrangement.

Refunds

  1. Inspection: We will promptly inspect the returned item upon arrival.

  2. Notification: We will notify you via email once your refund has been approved.

  3. Processing: The refund will be automatically issued to your original payment method. This process usually takes up to 10 business days after approval. Please note that your bank or payment provider may require additional time to process and post the refund.

  4. Follow-up: If you haven’t received your refund after 15 business days, please contact us at cs@tkzoom.com.

Damages, Defects, or Incorrect Items
Please inspect your order upon delivery. If the item is damaged during transit, defective, or if you received the wrong item, please contact us immediately (within 24 hours) at cs@tkzoom.com with photo/video evidence. We will arrange for a replacement, refund, or compensation, and cover any related shipping costs.